Last updated: 1 November 2026
This policy covers purchases in Dostly (operated by Dostly LTD): coins, VIP memberships, creator subscriptions and other paid items.
Purchases through Google Play
Purchases made with Google Play Billing follow Google Play's refund policies. You can request a refund from Google Play within 48 hours of purchase (play.google.com → Account → Order history). After that, contact us at [email protected] with the order ID.
Other payment methods
For purchases made with our payment partners (for example UPI or cards on the web), contact [email protected] within 7 days with the transaction ID. We refund:
- payments that were charged but where the coins or membership were not delivered;
- duplicate charges;
- other cases where the law requires it.
Not refundable
Coins that have already been spent (on calls, gifts, messages, content or entry fees), and items used in breach of our Terms of Service, are not refundable. Coins removed when an account is banned for rule violations are not refunded.
How refunds are paid
Approved refunds go back to the original payment method, normally within 5-10 working days. If a refund is approved, the coins or membership from that purchase are removed from your account.