Last updated: 1 November 2026
This Privacy Policy explains how Dostly LTD ("we", "us"), the operator of the Dostly app, website and related services (the "Service"), collects, uses, shares and protects your personal data, and the choices you have. Dostly is for adults aged 18 and over only.
Contact: [email protected] · [email protected] · Gujarat, India
1. Data we collect
Account and profile
- Mobile number (for sign-in with a one-time password sent by SMS), or your Google account name, email address and profile picture if you choose Google sign-in.
- If you use "Continue as Guest", a device identifier so that the guest account stays on your device.
- Name, username, gender, age, city, languages, bio, interests and the profile photos you add.
Content you create or share
- Posts, reels, stories, comments, photos, videos and voice notes, and messages you send in chats (text and media).
- Live audio and video during calls and live rooms is transmitted in real time to the other participants through our media servers.
- For safety, still images ("snapshots") may be taken at intervals during 1:1 video calls and live rooms and stored privately for moderation review. They are kept for up to 30 days unless needed for an investigation, and are visible only to authorised moderators.
- Live rooms may be recorded only where the feature is switched on for that live and the host is shown that the live is being recorded.
Verification
- Some accounts (for example hosts and creators) may be asked for a selfie or short selfie video to confirm that the profile belongs to a real adult. Face detection runs on your device; the selfie is stored privately and reviewed by our team.
Payments and payouts
- Purchases of coins, VIP and subscriptions: order and transaction IDs, amounts, dates and status. Card, UPI and bank details for purchases are entered with our payment partners (for example Google Play Billing, Razorpay, SabPaisa) and are not stored by us.
- If you request a payout of eligible earnings: the payout details you provide (bank account holder name, account number and IFSC, UPI ID, or crypto (USDT) wallet address) and any payment proof you upload.
Location
- If you allow it, your device location, used to show your city or region and nearby people. Location is optional; the app works without it.
Device and usage
- Device model, operating system, app version, language, time zone, IP address, device identifiers, push-notification token and network type.
- App activity: screens visited, features used, calls and lives joined (time and duration), gifts and coin transactions, and in-app search.
- Crash logs and diagnostics (Firebase Crashlytics).
- Install source (Google Play install referrer) and, where enabled, the advertising ID for measuring app-install campaigns.
Communications with us
- Reports you file, support requests, feedback and the related messages.
2. How we use data
- To create and run your account, sign you in and keep you signed in.
- To provide calls, live rooms, chats, games, feed, creator and VIP features, gifts and coins.
- To process purchases, keep wallet and transaction records, and pay out eligible earnings.
- To keep the Service safe: age and identity checks, preventing fraud, spam and multiple accounts, reviewing reports and snapshots, enforcing our Terms and Community Guidelines, and meeting legal duties.
- To translate chat messages when you ask (on your device, or via a translation service on the web version).
- To send notifications you allow (calls, messages, followed people going live, offers).
- To measure and improve the Service (analytics, crash reports) and the reach of our own app-install campaigns.
We do not sell your personal data.
3. Who we share data with
- Other users: your public profile, posts, reels, stories, lives and the content you send them.
- Service providers acting for us: cloud hosting and storage (including Cloudflare), Google Firebase (authentication, push notifications, analytics, crash reporting), SMS providers for OTP delivery, payment partners for purchases and payouts, and translation services. They may only use data to provide their service to us.
- Measurement partners (for example Meta), only where enabled, to measure app-install campaigns; this uses the advertising ID and app events, and you can reset or delete your advertising ID in your device settings.
- Agencies: if you join a host agency, that agency can see your profile, activity statistics and earnings needed to manage its hosts.
- Authorities: when required by law, court order or to protect someone's safety, and in all cases of child sexual abuse material, which we report to the relevant authorities.
- Business transfers: if the Service is sold or merged, under this policy.
4. Retention
We keep data while your account is active. After an account is deleted we delete or anonymise its personal data within 30 days, except: transaction, payout and tax records, kept for as long as Indian law requires (usually up to 8 years); data needed for an open report, dispute or legal claim; and records of serious abuse, kept to prevent the person from returning and to cooperate with authorities. Moderation snapshots are deleted after 30 days unless needed for an investigation.
5. Security
Data is encrypted in transit (HTTPS/TLS; calls use encrypted media transport). Access to personal data is limited to staff who need it, and private files (verification selfies, snapshots, payout proofs) are stored in private storage, not at public links. No system is perfectly secure; please keep your phone and account safe.
6. Your rights and choices
- Access and correct your profile in the app at any time.
- Delete your account and data: see Delete your account.
- Turn off location, camera, microphone and notification permissions in your device settings (some features then won't work).
- Withdraw consent for optional processing, or ask for a copy of your data, by writing to [email protected].
- Under India's Digital Personal Data Protection Act, 2023 and other applicable laws you may also nominate a person to exercise your rights, and complain to the Data Protection Board of India.
7. Adults only
The Service is not for anyone under 18. We do not knowingly collect data from minors. If we learn that a user is under 18 we close the account and delete their data. See our Child Safety Standards.
8. International transfers
Our servers and service providers may be located in India and other countries. Where data leaves your country, we use providers that protect it with appropriate safeguards.
9. Grievance Officer
In line with the Information Technology Act, 2000 and its rules:
- Grievance Officer: Bhavya
- Email: [email protected], [email protected]
- Address: Gujarat, India
We acknowledge complaints within 24 hours and resolve them within 15 days.
10. Changes
We will post any changes here and update the date above. If the changes are significant we will also tell you in the app.